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SMS and customer follow-up

Smart Business and Smart Growth include two-way SMS and automated follow-up tools. Smart Web does not include SMS. Consent, sending setup and messaging fees must be confirmed before activation.

Keep follow-up connected

• Organize customer conversations in the agreed system.
• Define the handoff between automated follow-up and your team.
• Confirm when text messaging is useful for your customers.

Where SMS begins

Two-way SMS and automated follow-up begin with Smart Business at $297/month and are also included through Smart Growth. Smart Web uses email notifications and does not include SMS or booking tools.

Before any messages are sent

Recipient consent, sending identity, carrier or provider setup and messaging charges must be addressed before activation. SMS workflows are configured separately during onboarding.